[Aprigliano.org] What to do with a Comcast DMCA takedown notice (especially when you are innocent)
What to do with a Comcast DMCA takedown notice (especially when you are innocent)
Last Monday, waiting in my snail mail box for me was an unassuming letter from your favorite cable provider, and mine, Comcast. Contained in this letter was information pertaining to an alleged torrent download called "Cadillac Records." I have come to learn that "Cadillac Records" is a movie with Adrien Brody and that their marketing for this movie must have really sucked because with what ever thousands or millions of dollars they used to promote this movie, I have never heard of it - even once. Maybe my head is in the sand. Maybe I spent too much time at work and not watching Oprah. But, whatever the case, Adrian and his film were lost on me.
Now we cheat and cut to the end - after 4 phone calls, three separate employees, and about 1 hour of total hold time, the conclusion was ascertained that the individual(s) who are in possession of my old cable modem, one that was replaced when we move to our current abode, belonged to the offending parties with a love of Adrian Brody, and not our household.
Here is the break down of the calls (paraphrased because writing about mouth breathing tech support with 5 minutes between each sentence is not compelling writing).